Privacy Policy

Last updated: October 2025

At Dash Agency, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, visit our website, or use our services.

1. Who we are

Dash Agency Ltd (“Dash Agency”, “we”, “us”, “our”) is a marketing and creative agency based in the United Kingdom.

Registered office:
John Rose Building, Coalport, Telford, TF8 7HT
Email: hello@dashagency.co.uk
Website: www.dashagency.co.uk

We are the data controller responsible for your personal data under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. What information we collect

We collect and process the following types of personal information:

a. Information you provide directly:

Your name, email address, and phone number when you contact us via forms, email, or phone.
Business details when you enquire about or use our services.
Any additional information you choose to share with us in messages or attachments.

b. Information collected automatically:
When you visit our website, we automatically collect certain information through cookies and tracking tools, including:

IP address
Browser type and version
Device information
Pages visited and time spent on our site
Traffic sources

This information helps us understand how visitors use our site and improve the experience.

3. How we use your information

We use your personal data to:

Respond to your enquiries and provide the services you request.
Manage our business relationship with you.
Send marketing communications (only where you’ve opted in).
Analyse website performance and improve our marketing activity.

We will only use your personal data when the law allows us to — typically to perform a contract, comply with a legal obligation, or when it’s in our legitimate interest to run and improve our business.

4. Tracking and analytics

We use trusted third-party tools to understand how visitors engage with our website and marketing.

HubSpot

We use HubSpot for our CRM, marketing automation, and website forms. HubSpot helps us store contact details, track interactions, and manage our communications.
For more details on how HubSpot processes data, visit https://legal.hubspot.com/privacy-policy.

Google Analytics

We use Google Analytics to measure traffic and user behaviour on our website. This may include cookies that collect anonymised data such as your IP address and browsing activity.
For more information, see Google’s Privacy Policy: https://policies.google.com/privacy.
You can opt out of Google Analytics tracking at any time using this browser tool: https://tools.google.com/dlpage/gaoptout.

5. Sharing your data

We do not sell or rent your personal data.
We may share limited information with:

Service providers who help us operate our website and business (e.g. hosting providers, CRM platforms).
Professional advisers (e.g. accountants, legal advisers).
Regulatory authorities, where required by law.

All partners and providers are required to handle your data securely and in line with data protection law.

6. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal or accounting requirements.

When data is no longer needed, it is securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the right to:

Access a copy of your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your data (the “right to be forgotten”).
Object to processing based on legitimate interests.
Withdraw consent where processing is based on consent.
Request data portability in a structured, commonly used format.

To exercise any of these rights, please email hello@dashagency.co.uk.

8. Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

While we take all reasonable precautions, no online transmission or storage system can be guaranteed 100% secure.

9. Cookies

Our website uses cookies to enhance your browsing experience and to collect analytics data.
You can control or delete cookies through your browser settings at any time.

For more detail, see our Cookie Policy (available on request or via our website).

10. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. Any updates will be posted on this page with a new “Last updated” date.

11. Contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Dash Agency Limited
📍 John Rose Building, Coalport, Telford, TF8 7HT
📧 hello@dashagency.co.uk